Contact Center

<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-768x432.jpg" class="card-responsive-img fit-img" alt="José García, nuevo presidente de la Asociación CEX" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/09/08151755/20250908_Inigo-Arribalzaga-izda-y-Jose-Garcia-dcha.jpg 1600w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

nombramientos
José García, nuevo presidente de la Asociación CEX
08 Sep 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="Contact center: comunicaciones cliente-empresa a pedir de boca" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

especiales
Contact center: qué es. Comunicaciones cliente-empresa a pedir de boca
04 Sep 2025
por Cristina Albarrán
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<img width="768" height="433" src="https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-768x433.jpg" class="card-responsive-img fit-img" alt="Andy O’Dower, vicepresidente de producto en Twilio" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-768x433.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-1277x720.jpg 1277w, https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-1536x866.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-1024x577.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/08/01115458/Andy-ODower-de-Twilio.jpg 1916w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
El verdadero potencial de la IA conversacional más allá de los chatbots
01 Ago 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-768x432.jpg" class="card-responsive-img fit-img" alt="Xavi Vidal, CEO de ADI Consulting" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/11114122/Foto-Xavi-Vidal-CEO-de-ADI-Consulting.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
¿Qué tareas resistirán a la IA en el contact center?
11 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="El sector del contact center español se resiente" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

informes
El sector del contact center español se resiente
17 Jun 2025
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-768x432.jpg" class="card-responsive-img fit-img" alt="Óscar Díez, Business Development en Go Contact." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/05/23130114/Oscar-Diez-Go-Contact.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
IA, analítica avanzada y empatía: así son las claves de los contact center
23 May 2025
por Redacción RedesTelecom
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<img width="768" height="360" src="https://img.redestelecom.es/wp-content/uploads/2025/05/21094250/Aramex-Sprinklr-768x360.jpg" class="card-responsive-img fit-img" alt="Aramex amplía su colaboración con Sprinklr para mejorar su customer experience" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/05/21094250/Aramex-Sprinklr-768x360.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/05/21094250/Aramex-Sprinklr-156x73.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/05/21094250/Aramex-Sprinklr-1024x480.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/05/21094250/Aramex-Sprinklr-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/05/21094250/Aramex-Sprinklr.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Aramex amplía su colaboración con Sprinklr para mejorar su customer experience
21 May 2025
por Redacción RedesTelecom
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<img width="768" height="434" src="https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-768x434.jpg" class="card-responsive-img fit-img" alt="Farmasoft despliega un contact center de última generación con Ikusi" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-768x434.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-1275x720.jpg 1275w, https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-1913x1080.jpg 1913w, https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-1536x867.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-1024x578.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/05/19141129/Farmasoft-proyecto.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
Farmasoft despliega un contact center a la última con Ikusi
19 May 2025
por Redacción RedesTelecom
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<img width="768" height="356" src="https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-768x356.jpeg" class="card-responsive-img fit-img" alt="Mercado omnicanal alcanzará 18.000 millones en 2030, según Sprinklr" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-768x356.jpeg 768w, https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-1280x593.jpeg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-1920x889.jpeg 1920w, https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-1536x711.jpeg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-2048x948.jpeg 2048w, https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-156x72.jpeg 156w, https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-1024x474.jpeg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/05/13114000/AdobeStock_1114189803-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Claves para escalar centros de contacto omnicanal
13 May 2025
por Redacción RedesTelecom
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<img width="768" height="411" src="https://img.redestelecom.es/wp-content/uploads/2025/04/28094651/1-Junta-Directiva-de-la-AEERC-768x411.jpg" class="card-responsive-img fit-img" alt="La AEERC refuerza su papel estratégico en su 25 aniversario" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/04/28094651/1-Junta-Directiva-de-la-AEERC-768x411.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/04/28094651/1-Junta-Directiva-de-la-AEERC-1280x685.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/04/28094651/1-Junta-Directiva-de-la-AEERC-156x84.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/04/28094651/1-Junta-Directiva-de-la-AEERC-1024x548.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/04/28094651/1-Junta-Directiva-de-la-AEERC-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/04/28094651/1-Junta-Directiva-de-la-AEERC.jpg 1302w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

eventos
AEERC celebra 25 años en el sector del contact center
29 Abr 2025
por Redacción RedesTelecom
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