Contact Center

<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="IA en el contact center: así está cambiando la relación con los clientes" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1918x1080.jpg 1918w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1536x865.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1024x577.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Konecta y Google Cloud sellan una alianza para ofrecer una experiencia de cliente basada en IA
05 Nov 2024
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-768x432.jpg" class="card-responsive-img fit-img" alt="Cisco anuncia nuevas soluciones basadas en IA para Webex" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/10/24154458/Imagen-Cisco-Spatial-Meetings.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Cisco anuncia nuevas soluciones basadas en IA para Webex
25 Oct 2024
por Redacción RedesTelecom
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA-768x430.jpg" class="card-responsive-img fit-img" alt="Transcom optimiza su servicio al cliente con Inteligencia Artificial." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/10/16105105/Traduccion-IA.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
Transcom optimiza su servicio al cliente con Inteligencia Artificial
16 Oct 2024
por Redacción RedesTelecom
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<img width="768" height="442" src="https://img.redestelecom.es/wp-content/uploads/2024/10/01133205/20241001-Congreso-Contact-Center-2025-768x442.jpg" class="card-responsive-img fit-img" alt="Congreso Contact Center 2025" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/10/01133205/20241001-Congreso-Contact-Center-2025-768x442.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/10/01133205/20241001-Congreso-Contact-Center-2025-153x88.jpg 153w, https://img.redestelecom.es/wp-content/uploads/2024/10/01133205/20241001-Congreso-Contact-Center-2025-1024x590.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/10/01133205/20241001-Congreso-Contact-Center-2025-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/10/01133205/20241001-Congreso-Contact-Center-2025.jpg 1247w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

eventos
Congreso Contact Center 2025
02 Oct 2024
por Redacción RedesTelecom
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<img width="768" height="433" src="https://img.redestelecom.es/wp-content/uploads/2024/09/27132054/Sabio-Septeo-768x433.jpg" class="card-responsive-img fit-img" alt="Septeo migra su contact center con Grupo Sabio" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/09/27132054/Sabio-Septeo-768x433.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/09/27132054/Sabio-Septeo-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/09/27132054/Sabio-Septeo-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/09/27132054/Sabio-Septeo-1024x577.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/09/27132054/Sabio-Septeo-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/09/27132054/Sabio-Septeo.jpg 1100w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
Septeo migra su contact center con Grupo Sabio
27 Sep 2024
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="Gamma compra BrightCloud Group, especialista británico en soluciones de contact center principal socio de Cisco." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/07/30111222/Contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Gamma compra BrightCloud Group
30 Jul 2024
por Redacción RedesTelecom
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-768x430.jpg" class="card-responsive-img fit-img" alt="Gamma incorpora WhatsApp a su software de call center" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Gamma incorpora WhatsApp a su software de call center
22 Jul 2024
por Redacción RedesTelecom
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<img width="768" height="434" src="https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-768x434.jpg" class="card-responsive-img fit-img" alt="Presentación del Estudio de Mercado Contact Center 2023." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-768x434.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-1273x720.jpg 1273w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-1024x579.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe.jpg 1278w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

especiales
El absentismo lacra el buen estado de salud del negocio del contact center
17 Jun 2024
por Cristina Albarrán
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-768x430.jpg" class="card-responsive-img fit-img" alt="Análisis de voz: clave para mejorar la experiencia del cliente en los call centers" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Análisis de voz: clave para mejorar la experiencia del cliente en los call centers
29 May 2024
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-768x512.jpg" class="card-responsive-img fit-img" alt="Desguaces Vidaurreta optimiza su gestión de llamadas y atención al cliente." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Desguaces Vidaurreta optimiza su gestión de llamadas y atención al cliente
23 May 2024
por Redacción RedesTelecom
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