Customer experience

<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura-768x430.jpg" class="card-responsive-img fit-img" alt="Que es la realidad aumentada (RA). Usos y aplicaciones en la actualidad" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/16105540/Apertura.jpg 1920w" data-eio="l" />

especiales
Qué es la realidad aumentada: la superposición del mundo físico y virtual
05 Mar 2026
por Cristina Albarrán
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas-768x430.jpg" class="card-responsive-img fit-img" alt="Prefijo 400 para llamadas comerciales" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/02/04150803/prefijos-llamadas.jpg 1920w" data-eio="l" />

legislación
Prefijo 400 para llamadas comerciales
04 Feb 2026
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-768x432.jpg" class="card-responsive-img fit-img" alt="IFEMA Madrid adjudica a MST Holding la gestión integral de su contact center" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/01/29150441/IFEMA-sede.jpg 1920w" data-eio="l" />

proyectos
IFEMA Madrid adjudica a MST Holding la gestión integral de su contact center
29 Ene 2026
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-768x432.jpg" class="card-responsive-img fit-img" alt="Mauricio Lázaro, Director de Innovación de Inconcert" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/12/17095213/Foto-Mauricio-Lazaro_Inconcert.jpg 1920w" data-eio="l" />

opinión
Cuando la tecnología empatiza con las personas: la dupla perfecta entre IA y agentes humanos
09 Ene 2026
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-768x432.jpg" class="card-responsive-img fit-img" alt="OSS y BSS: qué son los sistemas de soporte de las telecomunicaciones" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/12/16134140/Apertura-OSS-BSS.jpg 1920w" data-eio="l" />

especiales
OSS y BSS: qué son los sistemas de soporte de las telecomunicaciones
26 Dic 2025
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-768x432.jpg" class="card-responsive-img fit-img" alt="Reacciones del sector del contact center y de las operadoras a la Ley SAC" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/12/15130929/Ley-SAC.jpg 1920w" data-eio="l" />

legislación
Reacciones del sector del contact center y de las operadoras a la Ley SAC
15 Dic 2025
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-768x432.jpg" class="card-responsive-img fit-img" alt="Avatel anuncia su nuevo servicio Conecta Mesh" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/12/12133956/Foto-Conecta-Mesh-05.jpg 1920w" data-eio="l" />

operadoras
Avatel anuncia su nuevo servicio Conecta Mesh
12 Dic 2025
por Redacción RedesTelecom
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<img width="768" height="404" src="https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-768x404.jpg" class="card-responsive-img fit-img" alt="Eroski renueva su atención al cliente con IA y reduce un 20 % las tareas manuales" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-768x404.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1280x674.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1920x1011.jpg 1920w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1536x809.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-156x82.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1024x539.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski.jpg 2000w" data-eio="l" />

proyectos
Eroski renueva su atención al cliente con IA y reduce un 20% las tareas manuales
01 Dic 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-768x432.jpg" class="card-responsive-img fit-img" alt="Antonio Díaz, director general de E-voluciona" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1.jpg 1920w" data-eio="l" />

entrevistas
“Estamos haciendo cosas en atención al cliente que no imaginábamos que haríamos hace unos años”
28 Nov 2025
por Cristina Albarrán
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<img width="766" height="571" src="https://img.redestelecom.es/wp-content/uploads/2025/11/25165337/Snom_Miguel_Anillo.jpg" class="card-responsive-img fit-img" alt="Miguel Anillo, Channel Manager Snom Iberia" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" data-eio="l" />

opinión
Cómo evitar el colapso en los centros de contacto en épocas de gran consumo
28 Nov 2025
por Redacción RedesTelecom
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