Customer experience

<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-768x432.jpg" class="card-responsive-img fit-img" alt="Gibernau mejora operativa diaria con la centralita virtual de Gamma" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
Gibernau mejora operativa diaria con la centralita virtual de Gamma
23 Ene 2025
por Redacción RedesTelecom
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<img width="768" height="563" src="https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-768x563.jpg" class="card-responsive-img fit-img" alt="Cómo gestionar la felicidad del cliente desde una sola vista" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-768x563.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-982x720.jpg 982w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-120x88.jpg 120w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-1024x750.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente.jpg 1198w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

contenido ofrecido por aire
Cómo gestionar la felicidad del cliente desde una sola vista
20 Ene 2025
por Redacción RedesTelecom
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<img width="567" height="340" src="https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios.jpg" class="card-responsive-img fit-img" alt="Konecta abre una nueva sede en Nuevo Cairo. Foto de la firma del acuerdo" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios.jpg 567w, https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios-147x88.jpg 147w, https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios-lq.jpg 30w" sizes="(max-width: 567px) 100vw, 567px" data-eio="l" />

noticias
Konecta abre una nueva sede en Nuevo Cairo
10 Ene 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="El IV Congreso Contact Center anuncia su agenda" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

eventos
El IV Congreso Contact Center anuncia su agenda
09 Ene 2025
por Redacción RedesTelecom
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<img width="567" height="287" src="https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024.jpg" class="card-responsive-img fit-img" alt="Premios Fortius 2024 cambian sus bases" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024.jpg 567w, https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024-156x79.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024-lq.jpg 30w" sizes="(max-width: 567px) 100vw, 567px" data-eio="l" />

noticias
Premios Fortius 2024 cambian sus bases
11 Dic 2024
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-768x432.jpg" class="card-responsive-img fit-img" alt="Las redes sociales sufrieron los principales apagones de servicio de Europa" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/12/03102934/Interrupcion-servicio.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

informes
Las redes sociales sufrieron los principales apagones de servicio de Europa
03 Dic 2024
por Cristina Albarrán
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<img width="698" height="426" src="https://img.redestelecom.es/wp-content/uploads/2024/12/02122532/Captura-de-pantalla-2024-12-02-122507.jpg" class="card-responsive-img fit-img" alt="Fusión entre ICR Evolution y trueIT Systems fortalece los contact center en España." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/12/02122532/Captura-de-pantalla-2024-12-02-122507.jpg 698w, https://img.redestelecom.es/wp-content/uploads/2024/12/02122532/Captura-de-pantalla-2024-12-02-122507-144x88.jpg 144w, https://img.redestelecom.es/wp-content/uploads/2024/12/02122532/Captura-de-pantalla-2024-12-02-122507-lq.jpg 30w" sizes="(max-width: 698px) 100vw, 698px" data-eio="l" />

noticias
ICR Evolution y trueIT Systems se fusionan con el respaldo de TSS
02 Dic 2024
por Redacción RedesTelecom
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<img width="768" height="482" src="https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-768x482.jpg" class="card-responsive-img fit-img" alt="CEX presenta plan 2024-2028 liderado por Iñigo Arribalzaga con éxito" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-768x482.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-1147x720.jpg 1147w, https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-1721x1080.jpg 1721w, https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-1536x964.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-140x88.jpg 140w, https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-1024x643.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/11/22110259/20241121-Nueva-junta-directiva-CEX-2024.jpg 2033w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Asociación CEX renueva Junta Directiva con apoyo unánime
22 Nov 2024
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="IA en el contact center: así está cambiando la relación con los clientes" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1918x1080.jpg 1918w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1536x865.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1024x577.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Konecta y Google Cloud sellan una alianza para ofrecer una experiencia de cliente basada en IA
05 Nov 2024
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-768x512.jpg" class="card-responsive-img fit-img" alt="La digitalización de la experiencia del cliente" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-1079x720.jpg 1079w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-1024x683.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

webinar
Cómo optimizar la interacción con el usuario: tecnología para una customer experience de 10
05 Nov 2024
por Redacción RedesTelecom
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