Customer experience

<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-768x432.jpg" class="card-responsive-img fit-img" alt="Ana Mosquera, vicepresidenta ejecutiva y responsable del sector telco en Capgemini España" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/03/21133746/Ana-Mosquera-Capgemini.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
La evolución de las telecomunicaciones B2B: claves para un sector en transformación
21 Mar 2025
por Redacción RedesTelecom
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<img width="768" height="408" src="https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-768x408.jpeg" class="card-responsive-img fit-img" alt="Cómo mejorar el servicio al cliente para retener usuarios y reducir costes" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-768x408.jpeg 768w, https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-1280x679.jpeg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-1920x1019.jpeg 1920w, https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-1536x815.jpeg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-2048x1087.jpeg 2048w, https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-156x83.jpeg 156w, https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-1024x544.jpeg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/03/18112700/AdobeStock_480329143-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Cómo mejorar el servicio al cliente para retener usuarios y reducir costes
18 Mar 2025
por Redacción RedesTelecom
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<img width="768" height="386" src="https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-768x386.jpeg" class="card-responsive-img fit-img" alt="Fira de Barcelona: nueva plataforma digital que gestiona 270 ferias" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-768x386.jpeg 768w, https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-1280x643.jpeg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-1920x965.jpeg 1920w, https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-1536x772.jpeg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-2048x1029.jpeg 2048w, https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-156x78.jpeg 156w, https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-1024x515.jpeg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/02/26103230/AdobeStock_407319142_Editorial_Use_Only-1-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Fira de Barcelona centraliza la atención a los expositores en sus 270 salones feriales
26 Feb 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-768x432.jpg" class="card-responsive-img fit-img" alt="La CNMC publica nuevos parámetros de calidad para las redes telco" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/02/10141811/Medicion-calidad-redes.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

operadoras
La CNMC publica nuevos parámetros de calidad para las redes telco
10 Feb 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-768x432.jpg" class="card-responsive-img fit-img" alt="El Ayuntamiento de Toledo mejora la experiencia del turista con Orange" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/28130716/Toledo.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
El Ayuntamiento de Toledo mejora la experiencia del turista con Orange
28 Ene 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-768x432.jpg" class="card-responsive-img fit-img" alt="Gibernau mejora operativa diaria con la centralita virtual de Gamma" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/23135433/Gibernau-Gamma.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
Gibernau mejora operativa diaria con la centralita virtual de Gamma
23 Ene 2025
por Redacción RedesTelecom
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<img width="768" height="563" src="https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-768x563.jpg" class="card-responsive-img fit-img" alt="Cómo gestionar la felicidad del cliente desde una sola vista" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-768x563.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-982x720.jpg 982w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-120x88.jpg 120w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-1024x750.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/20123234/Felicidad-Att-cliente.jpg 1198w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

contenido ofrecido por aire
Cómo gestionar la felicidad del cliente desde una sola vista
20 Ene 2025
por Redacción RedesTelecom
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<img width="567" height="340" src="https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios.jpg" class="card-responsive-img fit-img" alt="Konecta abre una nueva sede en Nuevo Cairo. Foto de la firma del acuerdo" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios.jpg 567w, https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios-147x88.jpg 147w, https://img.redestelecom.es/wp-content/uploads/2025/01/10140412/Konecta-socios-lq.jpg 30w" sizes="(max-width: 567px) 100vw, 567px" data-eio="l" />

noticias
Konecta abre una nueva sede en Nuevo Cairo
10 Ene 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="El IV Congreso Contact Center anuncia su agenda" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/01/09124532/contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

eventos
El IV Congreso Contact Center anuncia su agenda
09 Ene 2025
por Redacción RedesTelecom
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<img width="567" height="287" src="https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024.jpg" class="card-responsive-img fit-img" alt="Premios Fortius 2024 cambian sus bases" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024.jpg 567w, https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024-156x79.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/12/11123930/Premios-Fortius-2024-lq.jpg 30w" sizes="(max-width: 567px) 100vw, 567px" data-eio="l" />

noticias
Premios Fortius 2024 cambian sus bases
11 Dic 2024
por Redacción RedesTelecom
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