Contact Center

<img width="560" height="283" src="https://www.redestelecom.es/wp-content/uploads/2020/03/66487_78.jpg" class="card-responsive-img fit-img" alt="Sitel forma a sus agentes en automatización y robotización." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" fetchpriority="high" srcset="https://www.redestelecom.es/wp-content/uploads/2020/03/66487_78.jpg 560w, https://www.redestelecom.es/wp-content/uploads/2020/03/66487_78-156x79.jpg 156w, https://www.redestelecom.es/wp-content/uploads/2020/03/66487_78-lq.jpg 30w" data-eio="l" />
Sitel forma a sus agentes en automatización y robotización
13 Mar 2020
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-768x432.jpg" class="card-responsive-img fit-img" alt="Lifesize y Serenova se fusionan" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/02/22110233/Placeholder-POST-DARK.jpg 1920w" data-eio="l" />
Lifesize y Serenova se fusionan
10 Mar 2020
por Redacción RedesTelecom
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<img width="560" height="315" src="https://www.redestelecom.es/wp-content/uploads/2020/02/71331_13.jpg" class="card-responsive-img fit-img" alt="Sitel robotiza los procesos de contact center" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/02/71331_13.jpg 560w, https://www.redestelecom.es/wp-content/uploads/2020/02/71331_13-156x88.jpg 156w, https://www.redestelecom.es/wp-content/uploads/2020/02/71331_13-lq.jpg 30w" data-eio="l" />
Sitel robotiza los procesos de contact center
17 Feb 2020
por Redacción RedesTelecom
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<img width="560" height="839" src="https://www.redestelecom.es/wp-content/uploads/2020/02/14299_79.jpg" class="card-responsive-img fit-img" alt="Santi Vernet, director comercial de masvoz." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/02/14299_79.jpg 560w, https://www.redestelecom.es/wp-content/uploads/2020/02/14299_79-481x720.jpg 481w, https://www.redestelecom.es/wp-content/uploads/2020/02/14299_79-59x88.jpg 59w, https://www.redestelecom.es/wp-content/uploads/2020/02/14299_79-513x768.jpg 513w, https://www.redestelecom.es/wp-content/uploads/2020/02/14299_79-lq.jpg 30w" data-eio="l" />
La Inteligencia Artificial favorecerá la especialización del agente de call center
14 Feb 2020
por Santi Vernet
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<img width="560" height="280" src="https://www.redestelecom.es/wp-content/uploads/2020/02/20915_75.jpg" class="card-responsive-img fit-img" alt="Avaya ENGAGE 2020" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/02/20915_75.jpg 560w, https://www.redestelecom.es/wp-content/uploads/2020/02/20915_75-156x78.jpg 156w, https://www.redestelecom.es/wp-content/uploads/2020/02/20915_75-lq.jpg 30w" data-eio="l" />
Avaya ENGAGE 2020
06 Feb 2020
por Redacción RedesTelecom
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<img width="560" height="392" src="https://www.redestelecom.es/wp-content/uploads/2020/02/57253_94.jpg" class="card-responsive-img fit-img" alt="Satya Nadella, CEO de Microsoft y Tony Bates, CEO de Genesys." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/02/57253_94.jpg 560w, https://www.redestelecom.es/wp-content/uploads/2020/02/57253_94-126x88.jpg 126w, https://www.redestelecom.es/wp-content/uploads/2020/02/57253_94-lq.jpg 30w" data-eio="l" />
Microsoft y Genesys extienden su colaboración cloud
03 Feb 2020
por Redacción RedesTelecom
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<img width="512" height="282" src="https://www.redestelecom.es/wp-content/uploads/2020/01/12309_78.jpg" class="card-responsive-img fit-img" alt="Simon Harrison, nuevo Chief Marketing Officer de Avaya" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/01/12309_78.jpg 512w, https://www.redestelecom.es/wp-content/uploads/2020/01/12309_78-156x86.jpg 156w, https://www.redestelecom.es/wp-content/uploads/2020/01/12309_78-lq.jpg 30w" data-eio="l" />
Simon Harrison, nuevo Chief Marketing Officer de Avaya
31 Ene 2020
por Redacción RedesTelecom
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<img width="560" height="373" src="https://www.redestelecom.es/wp-content/uploads/2020/01/66365_27.jpg" class="card-responsive-img fit-img" alt="Cisco Live 2020." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/01/66365_27.jpg 560w, https://www.redestelecom.es/wp-content/uploads/2020/01/66365_27-132x88.jpg 132w, https://www.redestelecom.es/wp-content/uploads/2020/01/66365_27-lq.jpg 30w" data-eio="l" />
Principales anuncios de Cisco Live 2020
28 Ene 2020
por Redacción RedesTelecom
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<img width="560" height="354" src="https://www.redestelecom.es/wp-content/uploads/2020/01/67603_85.jpg" class="card-responsive-img fit-img" alt="Crecimiento de agentes cloud para contact center." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/01/67603_85.jpg 560w, https://www.redestelecom.es/wp-content/uploads/2020/01/67603_85-139x88.jpg 139w, https://www.redestelecom.es/wp-content/uploads/2020/01/67603_85-lq.jpg 30w" data-eio="l" />
Cloud agents, la gran revolución en contact center
23 Ene 2020
por Cristina Albarrán
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<img width="637" height="421" src="https://www.redestelecom.es/wp-content/uploads/2020/01/32395_19.jpg" class="card-responsive-img fit-img" alt="Numintec crea una nueva división de IA" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2020/01/32395_19.jpg 637w, https://www.redestelecom.es/wp-content/uploads/2020/01/32395_19-133x88.jpg 133w, https://www.redestelecom.es/wp-content/uploads/2020/01/32395_19-lq.jpg 30w" data-eio="l" />
Numintec crea una nueva división de IA
21 Ene 2020
por Redacción RedesTelecom
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