Customer experience

<img width="768" height="404" src="https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-768x404.jpg" class="card-responsive-img fit-img" alt="Eroski renueva su atención al cliente con IA y reduce un 20 % las tareas manuales" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-768x404.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1280x674.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1920x1011.jpg 1920w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1536x809.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-156x82.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-1024x539.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/12/01140410/NP-Caso-exito-Eroski.jpg 2000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
Eroski renueva su atención al cliente con IA y reduce un 20% las tareas manuales
01 Dic 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-768x432.jpg" class="card-responsive-img fit-img" alt="Antonio Díaz, director general de E-voluciona" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/11/27152631/apertura-Antonio-Diaz_Evoluciona-by-Intelcia-1.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

entrevistas
“Estamos haciendo cosas en atención al cliente que no imaginábamos que haríamos hace unos años”
28 Nov 2025
por Cristina Albarrán
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<img width="766" height="571" src="https://img.redestelecom.es/wp-content/uploads/2025/11/25165337/Snom_Miguel_Anillo.jpg" class="card-responsive-img fit-img" alt="Miguel Anillo, Channel Manager Snom Iberia" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/11/25165337/Snom_Miguel_Anillo.jpg 766w, https://img.redestelecom.es/wp-content/uploads/2025/11/25165337/Snom_Miguel_Anillo-118x88.jpg 118w, https://img.redestelecom.es/wp-content/uploads/2025/11/25165337/Snom_Miguel_Anillo-lq.jpg 30w" sizes="(max-width: 766px) 100vw, 766px" data-eio="l" />

opinión
Cómo evitar el colapso en los centros de contacto en épocas de gran consumo
28 Nov 2025
por Redacción RedesTelecom
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<img width="768" height="431" src="https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-768x431.jpg" class="card-responsive-img fit-img" alt="Lucía Álvarez, Managing Director de Odigo Iberia" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-768x431.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-1536x862.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-1024x575.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/11/14133148/Apertura-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

entrevistas
“El contacto humano sigue siendo el elemento más determinante en la calidad de una experiencia de cliente”
14 Nov 2025
por Cristina Albarrán
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<img width="768" height="431" src="https://img.redestelecom.es/wp-content/uploads/2025/10/29105115/Foto-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-768x431.jpg" class="card-responsive-img fit-img" alt="Lucía Álvarez, nueva Managing Director de Iberia de Odigo" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/10/29105115/Foto-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-768x431.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/10/29105115/Foto-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/10/29105115/Foto-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/10/29105115/Foto-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/10/29105115/Foto-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/10/29105115/Foto-Lucia-Alvarez-Managing-Director-de-Odigo-Iberia.jpg 1280w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

nombramientos
Lucía Álvarez, nueva Managing Director Iberia de Odigo
29 Oct 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX-768x432.jpg" class="card-responsive-img fit-img" alt="Meinrad Spenger, CEO de MasOrange recogiendo el premio otorgado por MedUX" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/10/20120427/Meinrad-Spenger-CEO-de-MasOrange-recogiendo-el-premio-otorgado-por-MedUX.jpg 1299w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

operadoras
Orange ofrece la mejor experiencia de fibra en España, según MedUX
20 Oct 2025
por Redacción RedesTelecom
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<img width="768" height="469" src="https://img.redestelecom.es/wp-content/uploads/2025/10/17125506/Foto-Ricardo-Costa-768x469.jpg" class="card-responsive-img fit-img" alt="Ricardo Costa, VP Sales EMEA de Broadvoice GoContact" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/10/17125506/Foto-Ricardo-Costa-768x469.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/10/17125506/Foto-Ricardo-Costa-144x88.jpg 144w, https://img.redestelecom.es/wp-content/uploads/2025/10/17125506/Foto-Ricardo-Costa-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/10/17125506/Foto-Ricardo-Costa.jpg 796w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
IA, analítica avanzada y empatía: así son las claves de los contact center
17 Oct 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-768x432.jpg" class="card-responsive-img fit-img" alt="Movistar, en móvil, y Digi, en fija, las mejores redes de España" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/09/30145920/Redes-fijas-y-moviles.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

operadoras
Movistar, en móvil, y Digi, en fija, las mejores redes de España
30 Sep 2025
por Cristina Albarrán
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111-768x430.jpg" class="card-responsive-img fit-img" alt="5G está desplegado, pero no siempre ofrece conexiones más rápidas que 4G" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111-1536x860.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111-1024x573.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/09/24134119/AdobeStock_1607161111.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

informes
5G está desplegado, pero no siempre ofrece conexiones más rápidas que 4G
25 Sep 2025
por Redacción RedesTelecom
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA-768x430.jpg" class="card-responsive-img fit-img" alt="Ninguna de las Fortune 500 habrá eliminado por completo el servicio al cliente humano para 2028" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/09/19132236/Agentes-IA.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

informes
Ninguna de las Fortune 500 habrá eliminado por completo el servicio al cliente humano para 2028
19 Sep 2025
por Cristina Albarrán
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