Contact Center

<img width="768" height="431" src="https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-768x431.jpg" class="card-responsive-img fit-img" alt="Antonio Díaz, CEO de E-voluciona by Intelcia" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-768x431.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-1280x718.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-1536x862.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Innovación y nuevas tendencias tecnológicas aplicadas al contact center
17 May 2024
por Redacción RedesTelecom
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<img width="768" height="434" src="https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-768x434.jpg" class="card-responsive-img fit-img" alt="El sector del contact center se prepara para el futuro" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-768x434.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1273x720.jpg 1273w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1909x1080.jpg 1909w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1536x869.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1024x579.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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El sector del contact center se prepara para el futuro
08 May 2024
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="IA en el contact center: así está cambiando la relación con los clientes" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1918x1080.jpg 1918w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1536x865.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1024x577.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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IA en el contact center: así está cambiando la relación con los clientes
17 Abr 2024
por Redacción RedesTelecom
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<img width="768" height="346" src="https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-768x346.jpg" class="card-responsive-img fit-img" alt="Las UCaaS (comunicaciones unificadas como servicio), tienen gran potencial en las empresas." decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-768x346.jpg 768w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-156x70.jpg 156w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-1024x461.jpg 1024w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-lq.jpg 30w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Gamma compra Coolwave Communications
08 Feb 2024
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-768x512.jpg" class="card-responsive-img fit-img" alt="Neotel integra WhatsApp en su plataforma de call center" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-1080x720.jpg 1080w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-1024x682.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp.jpg 1430w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Neotel integra WhatsApp en su plataforma de call center
24 Ene 2024
por Redacción RedesTelecom
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<img width="768" height="448" src="https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-768x448.jpg" class="card-responsive-img fit-img" alt="Logo 35 años CEX" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-768x448.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-1235x720.jpg 1235w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-151x88.jpg 151w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-1024x597.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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La Asociación CEX celebra su 35º aniversario
23 Ene 2024
por Redacción RedesTelecom
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<img width="768" height="460" src="https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-768x460.jpg" class="card-responsive-img fit-img" alt="Se augura un crecimiento de las plataformas de CCaaS" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-768x460.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-1202x720.jpg 1202w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-147x88.jpg 147w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-1024x614.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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RSC y OTT impulsarán las suscripciones a plataformas de CCaaS
07 Dic 2023
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-768x512.jpg" class="card-responsive-img fit-img" alt="Carlos Jiménez, CCO de Enreach" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-1080x720.jpg 1080w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-1024x682.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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El tándem del cloud y la IA, la dinastía que ha llegado para dominar la atención al cliente
24 Nov 2023
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-768x432.jpg" class="card-responsive-img fit-img" alt="Call center ilegales" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Estafas de soporte técnico: Microsoft y Amazon luchan contra los call center ilegales
20 Oct 2023
por Redacción RedesTelecom
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<img width="768" height="442" src="https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-768x442.jpg" class="card-responsive-img fit-img" alt="III Congreso Contact Center." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-768x442.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-1250x720.jpg 1250w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-153x88.jpg 153w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-1024x590.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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III Congreso Contact Center: 20 de febrero de 2024 en Madrid
13 Oct 2023
por Redacción RedesTelecom
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