Contact Center

<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-768x430.jpg" class="card-responsive-img fit-img" alt="Gamma incorpora WhatsApp a su software de call center" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/07/22125708/Integracion-Gamma-WhatsApp.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Gamma incorpora WhatsApp a su software de call center
22 Jul 2024
por Redacción RedesTelecom
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<img width="768" height="434" src="https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-768x434.jpg" class="card-responsive-img fit-img" alt="Presentación del Estudio de Mercado Contact Center 2023." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-768x434.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-1273x720.jpg 1273w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-1024x579.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/06/17141538/Presentacion-informe.jpg 1278w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

especiales
El absentismo lacra el buen estado de salud del negocio del contact center
17 Jun 2024
por Cristina Albarrán
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-768x430.jpg" class="card-responsive-img fit-img" alt="Análisis de voz: clave para mejorar la experiencia del cliente en los call centers" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/29112448/Call-center-analisis-voz.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Análisis de voz: clave para mejorar la experiencia del cliente en los call centers
29 May 2024
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-768x512.jpg" class="card-responsive-img fit-img" alt="Desguaces Vidaurreta optimiza su gestión de llamadas y atención al cliente." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/27152438/TLZ1255.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Desguaces Vidaurreta optimiza su gestión de llamadas y atención al cliente
23 May 2024
por Redacción RedesTelecom
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<img width="768" height="431" src="https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-768x431.jpg" class="card-responsive-img fit-img" alt="Antonio Díaz, CEO de E-voluciona by Intelcia" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-768x431.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-1280x718.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-1536x862.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/17150641/iMAGEN-Antonio-Diaz_-CEO-E-voluciona-by-Intelcia.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
Innovación y nuevas tendencias tecnológicas aplicadas al contact center
17 May 2024
por Redacción RedesTelecom
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<img width="768" height="434" src="https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-768x434.jpg" class="card-responsive-img fit-img" alt="El sector del contact center se prepara para el futuro" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-768x434.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1273x720.jpg 1273w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1909x1080.jpg 1909w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1536x869.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-1024x579.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/05/08132121/Contact-center-IA.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
El sector del contact center se prepara para el futuro
08 May 2024
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="IA en el contact center: así está cambiando la relación con los clientes" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1918x1080.jpg 1918w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1536x865.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-1024x577.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/04/17100535/IA-contact-center.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
IA en el contact center: así está cambiando la relación con los clientes
17 Abr 2024
por Redacción RedesTelecom
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<img width="768" height="346" src="https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-768x346.jpg" class="card-responsive-img fit-img" alt="Las UCaaS (comunicaciones unificadas como servicio), tienen gran potencial en las empresas." decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-768x346.jpg 768w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-156x70.jpg 156w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-1024x461.jpg 1024w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87-lq.jpg 30w, https://www.redestelecom.es/wp-content/uploads/2023/04/85877_87.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Gamma compra Coolwave Communications
08 Feb 2024
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-768x512.jpg" class="card-responsive-img fit-img" alt="Neotel integra WhatsApp en su plataforma de call center" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-1080x720.jpg 1080w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-1024x682.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/01/24150844/Neotel-Whatsapp.jpg 1430w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Neotel integra WhatsApp en su plataforma de call center
24 Ene 2024
por Redacción RedesTelecom
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<img width="768" height="448" src="https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-768x448.jpg" class="card-responsive-img fit-img" alt="Logo 35 años CEX" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-768x448.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-1235x720.jpg 1235w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-151x88.jpg 151w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-1024x597.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/01/23191154/Logo-35-anos-CEX.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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La Asociación CEX celebra su 35º aniversario
23 Ene 2024
por Redacción RedesTelecom
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