Contact Center

<img width="768" height="460" src="https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-768x460.jpg" class="card-responsive-img fit-img" alt="Se augura un crecimiento de las plataformas de CCaaS" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-768x460.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-1202x720.jpg 1202w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-147x88.jpg 147w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-1024x614.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/12/05141901/CCaaS.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
RSC y OTT impulsarán las suscripciones a plataformas de CCaaS
07 Dic 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-768x512.jpg" class="card-responsive-img fit-img" alt="Carlos Jiménez, CCO de Enreach" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-1080x720.jpg 1080w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-1024x682.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
El tándem del cloud y la IA, la dinastía que ha llegado para dominar la atención al cliente
24 Nov 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-768x432.jpg" class="card-responsive-img fit-img" alt="Call center ilegales" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/10/20135232/Call-center-ilegales.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Estafas de soporte técnico: Microsoft y Amazon luchan contra los call center ilegales
20 Oct 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="442" src="https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-768x442.jpg" class="card-responsive-img fit-img" alt="III Congreso Contact Center." decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-768x442.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-1250x720.jpg 1250w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-153x88.jpg 153w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-1024x590.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/10/03112652/RT-20231003_III-Congreso-Contact-Center.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
III Congreso Contact Center: 20 de febrero de 2024 en Madrid
13 Oct 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2023/09/19142517/ia_generativa_by_enreach-768x432.jpg" class="card-responsive-img fit-img" alt="IA Generativa Enreach" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/09/19142517/ia_generativa_by_enreach-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/09/19142517/ia_generativa_by_enreach-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2023/09/19142517/ia_generativa_by_enreach-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2023/09/19142517/ia_generativa_by_enreach-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/09/19142517/ia_generativa_by_enreach-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/09/19142517/ia_generativa_by_enreach.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
La IA Conversacional gestionará el 23% de las solicitudes de atención al cliente
19 Sep 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="512" src="https://www.redestelecom.es/wp-content/uploads/2023/07/15308_25-768x512.jpg" class="card-responsive-img fit-img" alt="Crecen los contratos indefinidos en el sector del contact center." decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2023/07/15308_25-768x512.jpg 768w, https://www.redestelecom.es/wp-content/uploads/2023/07/15308_25-1079x720.jpg 1079w, https://www.redestelecom.es/wp-content/uploads/2023/07/15308_25-132x88.jpg 132w, https://www.redestelecom.es/wp-content/uploads/2023/07/15308_25-1024x683.jpg 1024w, https://www.redestelecom.es/wp-content/uploads/2023/07/15308_25-lq.jpg 30w, https://www.redestelecom.es/wp-content/uploads/2023/07/15308_25.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Crecen los contratos indefinidos y el absentismo en el sector del contact center
05 Jul 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="442" src="https://www.redestelecom.es/wp-content/uploads/2023/06/49118_06-768x442.jpg" class="card-responsive-img fit-img" alt="Estudio sobre el sector del contact center de la Asociación CEX. 2022." decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2023/06/49118_06-768x442.jpg 768w, https://www.redestelecom.es/wp-content/uploads/2023/06/49118_06-153x88.jpg 153w, https://www.redestelecom.es/wp-content/uploads/2023/06/49118_06-lq.jpg 30w, https://www.redestelecom.es/wp-content/uploads/2023/06/49118_06.jpg 800w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Balance de la industria española del contact center en 2022
08 Jun 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="512" src="https://www.redestelecom.es/wp-content/uploads/2023/05/49734_82-768x512.jpg" class="card-responsive-img fit-img" alt="Benedita Miranda, directora general de la región multilingüe en Foundever" decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2023/05/49734_82-768x512.jpg 768w, https://www.redestelecom.es/wp-content/uploads/2023/05/49734_82-1080x720.jpg 1080w, https://www.redestelecom.es/wp-content/uploads/2023/05/49734_82-132x88.jpg 132w, https://www.redestelecom.es/wp-content/uploads/2023/05/49734_82-1024x682.jpg 1024w, https://www.redestelecom.es/wp-content/uploads/2023/05/49734_82-lq.jpg 30w, https://www.redestelecom.es/wp-content/uploads/2023/05/49734_82.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
“El metaverso representa el futuro de la conexión digital”
26 May 2023
por Cristina Albarrán
Compartir el post
Compartir



<img width="768" height="512" src="https://www.redestelecom.es/wp-content/uploads/2023/04/41430_02-768x512.jpg" class="card-responsive-img fit-img" alt="Representantes de CEX, CCOO y UGT en la firma del III Convenio Colectivo del Contact Center." decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2023/04/41430_02-768x512.jpg 768w, https://www.redestelecom.es/wp-content/uploads/2023/04/41430_02-132x88.jpg 132w, https://www.redestelecom.es/wp-content/uploads/2023/04/41430_02-lq.jpg 30w, https://www.redestelecom.es/wp-content/uploads/2023/04/41430_02.jpg 800w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
III Convenio Colectivo del contact center
26 Abr 2023
por Redacción RedesTelecom
Compartir el post
Compartir



<img width="768" height="534" src="https://img.redestelecom.es/wp-content/uploads/2023/04/25144021/RedesTelecom-portada-Javier-Llosa-CEO-Odigo-Iberia-768x534.jpg" class="card-responsive-img fit-img" alt="Javier Llosa, CEO Odigo Iberia" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/04/25144021/RedesTelecom-portada-Javier-Llosa-CEO-Odigo-Iberia-768x534.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/04/25144021/RedesTelecom-portada-Javier-Llosa-CEO-Odigo-Iberia-1036x720.jpg 1036w, https://img.redestelecom.es/wp-content/uploads/2023/04/25144021/RedesTelecom-portada-Javier-Llosa-CEO-Odigo-Iberia-127x88.jpg 127w, https://img.redestelecom.es/wp-content/uploads/2023/04/25144021/RedesTelecom-portada-Javier-Llosa-CEO-Odigo-Iberia-1024x712.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/04/25144021/RedesTelecom-portada-Javier-Llosa-CEO-Odigo-Iberia-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/04/25144021/RedesTelecom-portada-Javier-Llosa-CEO-Odigo-Iberia.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
“Debemos humanizar el trato con los consumidores frente al ansia de digitalizarlo todo”
21 Abr 2023
por Cristina Albarrán
Compartir el post
Compartir