Customer experience

<img width="768" height="527" src="https://img.redestelecom.es/wp-content/uploads/2024/01/12112607/Fernando-Delgado-coordinador-del-5G-Lab-de-Vodafone-y-responsable-del-metaverso-5G-Reality-768x527.jpg" class="card-responsive-img fit-img" alt="Fernando Delgado, coordinador del 5G Lab de Vodafone y responsable del metaverso 5G Reality." decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2024/01/12112607/Fernando-Delgado-coordinador-del-5G-Lab-de-Vodafone-y-responsable-del-metaverso-5G-Reality-768x527.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/01/12112607/Fernando-Delgado-coordinador-del-5G-Lab-de-Vodafone-y-responsable-del-metaverso-5G-Reality-1050x720.jpg 1050w, https://img.redestelecom.es/wp-content/uploads/2024/01/12112607/Fernando-Delgado-coordinador-del-5G-Lab-de-Vodafone-y-responsable-del-metaverso-5G-Reality-128x88.jpg 128w, https://img.redestelecom.es/wp-content/uploads/2024/01/12112607/Fernando-Delgado-coordinador-del-5G-Lab-de-Vodafone-y-responsable-del-metaverso-5G-Reality-1024x702.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/01/12112607/Fernando-Delgado-coordinador-del-5G-Lab-de-Vodafone-y-responsable-del-metaverso-5G-Reality-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/01/12112607/Fernando-Delgado-coordinador-del-5G-Lab-de-Vodafone-y-responsable-del-metaverso-5G-Reality.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

entrevistas
Fernando Delgado, de Vodafone: “Hace falta mucha pedagogía y mostrar casos de uso sencillos para que se adopte el metaverso”
12 Ene 2024
por Cristina Albarrán
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<img width="637" height="424" src="https://www.redestelecom.es/wp-content/uploads/2022/01/84428_50.jpg" class="card-responsive-img fit-img" alt="Fundadores de GUS." decoding="async" srcset="https://www.redestelecom.es/wp-content/uploads/2022/01/84428_50.jpg 637w, https://www.redestelecom.es/wp-content/uploads/2022/01/84428_50-132x88.jpg 132w, https://www.redestelecom.es/wp-content/uploads/2022/01/84428_50-lq.jpg 30w" sizes="(max-width: 637px) 100vw, 637px" data-eio="l" />

Noticias
Blip adquiere GUS
20 Dic 2023
por Redacción RedesTelecom
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<img width="768" height="453" src="https://img.redestelecom.es/wp-content/uploads/2023/12/12113713/Posadas-768x453.jpg" class="card-responsive-img fit-img" alt="Uno de los hoteles de la cadena Posadas" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/12/12113713/Posadas-768x453.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/12/12113713/Posadas-149x88.jpg 149w, https://img.redestelecom.es/wp-content/uploads/2023/12/12113713/Posadas-1024x603.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/12/12113713/Posadas-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/12/12113713/Posadas.jpg 1120w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Posadas mejora la experiencia de sus huéspedes gracias a Medallia
12 Dic 2023
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-768x512.jpg" class="card-responsive-img fit-img" alt="Carlos Jiménez, CCO de Enreach" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-1080x720.jpg 1080w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-1024x682.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/11/24100638/Carlos-Jimenez-CCO-de-Enreach.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
El tándem del cloud y la IA, la dinastía que ha llegado para dominar la atención al cliente
24 Nov 2023
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-768x512.jpg" class="card-responsive-img fit-img" alt="La digitalización de la experiencia del cliente" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-1079x720.jpg 1079w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-1024x683.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/11/10133650/CX-estrellas.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Vodafone España confía en Grupo Sabio para mejorar su CX
10 Nov 2023
por Redacción RedesTelecom
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<img width="768" height="526" src="https://img.redestelecom.es/wp-content/uploads/2023/11/06113224/Atento-Monica-Rey-768x526.jpg" class="card-responsive-img fit-img" alt="Mónica Rey, directora regional de Atento en EMEA" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/11/06113224/Atento-Monica-Rey-768x526.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/11/06113224/Atento-Monica-Rey-1051x720.jpg 1051w, https://img.redestelecom.es/wp-content/uploads/2023/11/06113224/Atento-Monica-Rey-128x88.jpg 128w, https://img.redestelecom.es/wp-content/uploads/2023/11/06113224/Atento-Monica-Rey-1024x702.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/11/06113224/Atento-Monica-Rey-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/11/06113224/Atento-Monica-Rey.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Mónica Rey, nueva directora regional de Atento en EMEA
06 Nov 2023
por Redacción RedesTelecom
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<img width="585" height="480" src="https://img.redestelecom.es/wp-content/uploads/2023/10/20115737/LCRcom-MeetIP-Omnicanalidad.jpg" class="card-responsive-img fit-img" alt="LCRcom MeetIP Omnicanalidad" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/10/20115737/LCRcom-MeetIP-Omnicanalidad.jpg 585w, https://img.redestelecom.es/wp-content/uploads/2023/10/20115737/LCRcom-MeetIP-Omnicanalidad-107x88.jpg 107w, https://img.redestelecom.es/wp-content/uploads/2023/10/20115737/LCRcom-MeetIP-Omnicanalidad-lq.jpg 30w" sizes="(max-width: 585px) 100vw, 585px" data-eio="l" />

noticias
Grupo Aire presenta la solución MeetIP Omnicanalidad
20 Oct 2023
por Redacción RedesTelecom
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<img width="768" height="438" src="https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock-768x438.jpg" class="card-responsive-img fit-img" alt="5G experiencia redes. Adobe Stock" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock-768x438.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock-1262x720.jpg 1262w, https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock-154x88.jpg 154w, https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock-1024x584.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/10/17133816/5G-experiencia-redes.-Adobe-Stock.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Ningún operador español ha sido reconocido por una buena experiencia en 5G
17 Oct 2023
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-768x432.jpg" class="card-responsive-img fit-img" alt="Benefici-aggiuntivi-della-transizione-doppia" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/02/02123616/Benefici-aggiuntivi-della-transizione-doppia.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ENTREVISTAS
Contentsquare: “En telecomunicaciones, la calidad del servicio al cliente es observada con lupa”
22 Sep 2023
por Cristina Albarrán
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2023/09/19122248/Interfaz-usuario-mano-Adobe-Stock--768x512.jpg" class="card-responsive-img fit-img" alt="Interfaz usuario. Adobe Stock" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2023/09/19122248/Interfaz-usuario-mano-Adobe-Stock--768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2023/09/19122248/Interfaz-usuario-mano-Adobe-Stock--1080x720.jpg 1080w, https://img.redestelecom.es/wp-content/uploads/2023/09/19122248/Interfaz-usuario-mano-Adobe-Stock--132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2023/09/19122248/Interfaz-usuario-mano-Adobe-Stock--1024x682.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2023/09/19122248/Interfaz-usuario-mano-Adobe-Stock--lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2023/09/19122248/Interfaz-usuario-mano-Adobe-Stock-.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ESPECIALES
Interfaz de usuario: guía completa
22 Sep 2023
por Cristina Albarrán
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