Contact Center

<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-768x432.jpg" class="card-responsive-img fit-img" alt="Semana del Contact Center 2026" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-1040x585.jpg 1040w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-La-Semana-del-Contact-Center-2026.jpg 1920w" data-eio="l" />

eventos
Semana del Contact Center 2026
24 Abr 2026
por Redacción RedesTelecom
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<img width="768" height="442" src="https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-CXDAY_-Javier-Llosa-y-Sara-Escudero-768x442.jpg" class="card-responsive-img fit-img" alt="Javier Llosá y Sara Escudero en el Odigo CXDay. 40 años" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-CXDAY_-Javier-Llosa-y-Sara-Escudero-768x442.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-CXDAY_-Javier-Llosa-y-Sara-Escudero-1251x720.jpg 1251w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-CXDAY_-Javier-Llosa-y-Sara-Escudero-153x88.jpg 153w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-CXDAY_-Javier-Llosa-y-Sara-Escudero-1024x589.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-CXDAY_-Javier-Llosa-y-Sara-Escudero-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/04/Foto-CXDAY_-Javier-Llosa-y-Sara-Escudero.jpg 1272w" data-eio="l" />

eventos
Odigo celebra sus 40 años a ritmo de Loquillo
24 Abr 2026
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-768x432.jpg" class="card-responsive-img fit-img" alt="Las llamadas comerciales deberán usar el prefijo 400 obligatoriamente desde octubre" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-1040x585.jpg 1040w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/04/16180816/Prefijos-400-octubre.jpg 1920w" data-eio="l" />

legislación
El prefijo 400 para llamadas comerciales será obligatorio desde octubre
16 Abr 2026
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-768x432.jpg" class="card-responsive-img fit-img" alt="César López, CEO de Covisian en España y Latam" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-1040x585.jpg 1040w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/04/10121427/Foto-Cesar-Lopez-CEO-de-Covisian-Espana-y-Latam.jpg 1920w" data-eio="l" />

noticias
Grupo Covisian cierra 2025 con casi 415 millones de euros facturados
10 Abr 2026
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande-768x432.jpg" class="card-responsive-img fit-img" alt="Álvaro Grande, nuevo CEO de Inconcert" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande-1040x585.jpg 1040w, https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/04/07160323/Foto-Alvaro_Grande.jpg 1280w" data-eio="l" />

nombramientos
Álvaro Grande, nuevo CEO de Inconcert
07 Abr 2026
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-768x432.jpg" class="card-responsive-img fit-img" alt="La CNMC avala diferenciar los números de atención al cliente y de llamadas comerciales" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-1040x585.jpg 1040w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/04/01124523/Llamadas-usuario.jpg 1920w" data-eio="l" />

legislación
La CNMC avala diferenciar los números de atención al cliente y de llamadas comerciales
01 Abr 2026
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-768x432.jpg" class="card-responsive-img fit-img" alt="Redes&amp;Telecom convoca sus primeros Premios" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/03/17121215/NOTICIA-WEB_MARZO_1920X1080.jpg 1920w" data-eio="l" />

noticias
Redes&Telecom convoca sus primeros Premios
17 Mar 2026
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-768x432.jpg" class="card-responsive-img fit-img" alt="José García Cruz y José Francisco Rodríguez, presidente de CEX y AEERC respectivamente" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/03/13132424/Ambos-Contact-Center.jpg 1920w" data-eio="l" />

entrevistas
“Estamos preparados ante lo que está por venir”
13 Mar 2026
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-768x432.jpg" class="card-responsive-img fit-img" alt="Zelenza incorpora a Arppa Technologies" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/03/11154226/Experiencia-cliente.jpg 1920w" data-eio="l" />

noticias
Arppa Technologies entra a formar parte de Zelenza
11 Mar 2026
por Redacción RedesTelecom
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<img width="768" height="512" src="https://img.redestelecom.es/wp-content/uploads/2026/03/01172351/1-Vista-general-768x512.jpg" class="card-responsive-img fit-img" alt="Congreso Contact Center 2026." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2026/03/01172351/1-Vista-general-768x512.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2026/03/01172351/1-Vista-general-132x88.jpg 132w, https://img.redestelecom.es/wp-content/uploads/2026/03/01172351/1-Vista-general-1024x683.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2026/03/01172351/1-Vista-general-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2026/03/01172351/1-Vista-general.jpg 1080w" data-eio="l" />

eventos
El Congreso Contact Center celebra su quinta edición destacando el compromiso con los clientes
02 Mar 2026
por Cristina Albarrán
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