Customer experience

<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-768x432.jpg" class="card-responsive-img fit-img" alt="Sebastián Pillado, Country Manager de Movizzon para España" decoding="async" fetchpriority="high" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
Anticipación y proactividad, el reto de las telecos para optimizar la experiencia del cliente y fidelizar usuarios a través de sus canales digitales
18 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-768x430.jpg" class="card-responsive-img fit-img" alt="Telefónica ya cubre el 94% de España con 5G" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

informes
El rendimiento de 5G SA en España deja mucho que desear
08 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-768x432.jpg" class="card-responsive-img fit-img" alt="José Alberto Benavides, Growth &amp; Business Director en FIT (t2ó ONE)" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Del buscador al asistente: el modo IA de Google y el renacimiento del Internet interactivo
04 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-768x432.jpg" class="card-responsive-img fit-img" alt="Nuevas acciones de la CNMC para la gestión de clientes de servicios de telecomunicaciones" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Nuevas acciones de la CNMC para la gestión de clientes de servicios de telecomunicaciones
18 Jun 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="El sector del contact center español se resiente" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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El sector del contact center español se resiente
17 Jun 2025
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-768x432.jpg" class="card-responsive-img fit-img" alt="Telefónica vende Ecuador y anuncia Movistar por ti" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

operadoras
Telefónica vende Ecuador y anuncia Movistar por ti
16 Jun 2025
por Redacción RedesTelecom
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<img width="768" height="385" src="https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-768x385.jpg" class="card-responsive-img fit-img" alt="Infobip lanza CXOP con IA agéntica para optimizar la atención al cliente" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-768x385.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-156x78.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-1024x513.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Infobip lanza CXOP con IA agéntica para optimizar la atención al cliente
13 Jun 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-768x432.jpg" class="card-responsive-img fit-img" alt="Alcatel-Lucent Enterprise impulsa su digitalización con Movate" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/10150716/Experiencias-digitales.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Alcatel-Lucent Enterprise impulsa su digitalización con Movate
10 Jun 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-768x432.jpg" class="card-responsive-img fit-img" alt="Álvaro Ansaldo, Country Manager de Infobip Iberia" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/05/30114720/Alvaro-Ansaldo-foto-country-Manager-Infobip-Iberia.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
RCS e IA: la nueva dupla para revolucionar la experiencia conversacional
30 May 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-768x432.jpg" class="card-responsive-img fit-img" alt="La IA Agéntica protagonizará las interacciones de los clientes con los proveedores TIC" decoding="async" srcset="https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/05/28094235/IA-Agentica.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

informes
La IA Agéntica protagonizará las interacciones de los clientes con los proveedores TIC
28 May 2025
por Redacción RedesTelecom
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