Customer experience

<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="Contact center: comunicaciones cliente-empresa a pedir de boca" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2024/06/28112935/APERTURA-contact-center.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

especiales
Contact center: qué es. Comunicaciones cliente-empresa a pedir de boca
04 Sep 2025
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-768x432.jpg" class="card-responsive-img fit-img" alt="Finetwork completa la primera fase de su plan de rebranding" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/08/26083758/Nueva-tienda-Finetwork.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

operadoras
Finetwork completa la primera fase de su plan de rebranding
26 Ago 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-768x432.jpg" class="card-responsive-img fit-img" alt="Fresha adopta la mensajería RCS para mejorar la interacción con sus clientes" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/22133143/Fresha-Twilio-RCS.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

proyectos
Fresha adopta la mensajería RCS para mejorar la interacción con sus clientes
22 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-768x432.jpg" class="card-responsive-img fit-img" alt="Sebastián Pillado, Country Manager de Movizzon para España" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/18095428/Sebastian-Pillado-de-Movizzon.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
Anticipación y proactividad, el reto de las telecos para optimizar la experiencia del cliente y fidelizar usuarios a través de sus canales digitales
18 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="430" src="https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-768x430.jpg" class="card-responsive-img fit-img" alt="Telefónica ya cubre el 94% de España con 5G" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-768x430.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-1280x717.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-1536x861.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-1024x574.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/08123906/5G-experiencia-Espana.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

informes
El rendimiento de 5G SA en España deja mucho que desear
08 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-768x432.jpg" class="card-responsive-img fit-img" alt="José Alberto Benavides, Growth &amp; Business Director en FIT (t2ó ONE)" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/07/04124057/Foto-Jose-Benavides.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

opinión
Del buscador al asistente: el modo IA de Google y el renacimiento del Internet interactivo
04 Jul 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-768x432.jpg" class="card-responsive-img fit-img" alt="Nuevas acciones de la CNMC para la gestión de clientes de servicios de telecomunicaciones" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/18112214/CNMC-medidas.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Nuevas acciones de la CNMC para la gestión de clientes de servicios de telecomunicaciones
18 Jun 2025
por Redacción RedesTelecom
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-768x432.jpg" class="card-responsive-img fit-img" alt="El sector del contact center español se resiente" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/17144114/Rueda-contact-center.jpg 1280w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

informes
El sector del contact center español se resiente
17 Jun 2025
por Cristina Albarrán
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<img width="768" height="432" src="https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-768x432.jpg" class="card-responsive-img fit-img" alt="Telefónica vende Ecuador y anuncia Movistar por ti" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-768x432.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-1280x720.jpg 1280w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-156x88.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-1536x864.jpg 1536w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-640x360.jpg 640w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-1024x576.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/16122426/Imagen-MovistarPorTi.jpg 1920w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

operadoras
Telefónica vende Ecuador y anuncia Movistar por ti
16 Jun 2025
por Redacción RedesTelecom
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<img width="768" height="385" src="https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-768x385.jpg" class="card-responsive-img fit-img" alt="Infobip lanza CXOP con IA agéntica para optimizar la atención al cliente" decoding="async" loading="lazy" srcset="https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-768x385.jpg 768w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-156x78.jpg 156w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-1024x513.jpg 1024w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1-lq.jpg 30w, https://img.redestelecom.es/wp-content/uploads/2025/06/13122557/CXOP-1200x675-1.jpg 1200w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

noticias
Infobip lanza CXOP con IA agéntica para optimizar la atención al cliente
13 Jun 2025
por Redacción RedesTelecom
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